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Implementing service quality based on ISO/IEC 20000 a management guide, third edition

Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The...

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Bibliographic Details
Main Author: Kunas, Michael
Format: eBook
Language:English
Published: Ely, Cambridgeshire, United Kingdom IT Governance Publishing 2012
Edition:Third edition
Subjects:
Technologie De L'information / Gestion
Information Technology / Management / Fast
Entreprises / Technologie De L'information / Gestion
Business Enterprises / Information Technology / Management
Services Informatiques / Gestion / Normes
Computer Service Industry / Management / Standards
Computers / General / Bisacsh
Customer Services / Management / Standards
Information Technology / Management / Standards / Http://id.loc.gov/authorities/subjects/sh2016001897
Information Technology / Management / Http://id.loc.gov/authorities/subjects/sh2008006980
Service à La Clientèle / Gestion / Normes
Information Technology / Management / Standards / Fast
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The impact on your profit margins is clear!
Physical Description:109 pages
ISBN:1849284423
9781849284431
1849284431

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