How AT&T employees turned process gripes into $230 million saved
At AT&T, a “raindrop” is an annoying policy, outdated process, or unhelpful tool. When enough of them pool up, people feel like they’re drowning in bureaucracy. AT&T’s Project Raindrops, which evolved from a grassroots effort to an office with six full-time employees, uses a streamlined proc...
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| Format: | eBook |
| Language: | English |
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[Cambridge, Massachusetts]
MIT Sloan Management Review
2024
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| Edition: | [First edition] |
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | At AT&T, a “raindrop” is an annoying policy, outdated process, or unhelpful tool. When enough of them pool up, people feel like they’re drowning in bureaucracy. AT&T’s Project Raindrops, which evolved from a grassroots effort to an office with six full-time employees, uses a streamlined process to vet and implement employee ideas on how to fix these annoyances. The company says the project has saved it $230 million so far. AT&T’s CTO shares lessons for leaders on how to make such a program work |
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| Item Description: | Reprint #65404 |
| Physical Description: | 5 pages |