The four factors of trust how organizations can earn lifelong loyalty
The essential, data-driven blueprint to build trust in your organization. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter...
| Main Authors: | , |
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| Other Authors: | |
| Format: | eBook |
| Language: | English |
| Published: |
[Place of publication not identified]
Ascent Audio
2022
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| Edition: | [First edition] |
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | The essential, data-driven blueprint to build trust in your organization. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most-with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty-and elevate the human experience with your customers, workforce, and partners. With compelling stories from leading organizations-and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology-The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in |
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| Physical Description: | 1 audio file (7 hr., 42 min.) |
| ISBN: | 9781663721877 1663721874 9781663721860 |