Who's your Gladys? how to turn even the most difficult customer into your biggest fan
Main Author: | |
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Other Authors: | |
Format: | eBook |
Language: | English |
Published: |
New York
AMACOM
2009
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Subjects: | |
Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Item Description: | Title from title screen |
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Physical Description: | xiii, 224 pages |
ISBN: | 9780814414415 |