Measuring and improving productivity in services issues, strategies and challenges
pt. 1. Productivity : definitions and methods of measurement -- pt. 2. Productivity : determinants and strategies
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| Format: | eBook |
| Language: | English |
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Cheltenham
Edward Elgar
c2008
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| Series: | Services, economy, and innovation
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| Collection: | Edward Elgar eBook Archive - Collection details see MPG.ReNa |
| Summary: | pt. 1. Productivity : definitions and methods of measurement -- pt. 2. Productivity : determinants and strategies The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations |
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| Physical Description: | xiv, 246 p |
| ISBN: | 1847202691 9781848444966 9781847202697 |