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by Bari, Paola
Published 2005
IBM, International Support Organization

3
by Ilag, Balu N.
Published 2018
Apress

5
by Graesser, Laura
Published 2017
O'Reilly Media

7
by Binns, Chris
Published 2010
Wiley

8
by Tate, Jon
Published 2017
IBM Corporation, International Technical Support Organization

9
by Tate, Jon
Published 2012
IBM, International Technical Support Organization

10
by Finney, Martha I.
Published 2010
Pearson Education Pub. as FTPress Delivers

11
by Hobbs, Martyn
Published 2011
IT Governance Pub.

12
by Alpern, Naomi J., Alpern, Joey, Muller, Randy
Published 2012
John Wiley & Sons

13
by DeLuccia, James J.
Published 2008
John Wiley & Sons

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by Brewster, Ernest
Published 2016
BCS, the Chartered Institute for IT

16
by Hewitt, Eben
Published 2009
O'Reilly Media, Inc.

17
by Kearney, Richard C., Mareschal, Patrice M.
Published 2014
CRC Press, Taylor & Francis Group

18
by Linden, Russell Matthew
Published 2010
Jossey-Bass

19
by Lester, Andy
Published 2009
Pragmatic Bookshelf

20
by Castelli, Matthew
Published 2005
Cisco Press