1
by McLeod, Doug
Published 2010
AMACOM/American Management Association

2
by Currie, Wendy
Published 2004
Elsevier Butterworth Heinemann

3
Published 2004
IBM, International Technical Support Organization

4
by Moeller, Morten
Published 2003
IBM, International Technical Support Organization

5
by Miller, William
Published 2009
American Management Association

7
by Iannuzzi, Al
Published 2012
CRC Press

8
by Anderson, Thomas J.
Published 2019
John Wiley & Sons, Inc.

10
by Holloman, Christer
Published 2016
Pearson Education

11
by Hutchinson, Pat
Published 2010
Prentice Hall Business

12
by Newman, John E.
Published 1992
American Management Association

13
by Cunningham, Andrea
Published 2018
McGraw-Hill Education

14
by Mahajan, Vijay
Published 2010
Pearson Education Pub. as FTPress Delivers

16
by Holdaway, Keith R.
Published 2014
John Wiley & Sons, Inc.

17
by Peltier, Thomas R.
Published 2014
CRC Press, Taylor & Francis Group

18
by Oehler, Karsten
Published 2012
McGraw-Hill

19
by Yarnell, Mark
Published 2012
J. Wiley & Sons

20
by Reynolds, Russell S.
Published 2012
McGraw-Hill