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1
Service fanatics : how to build superior patient experience the Cleveland Clinic way
by
Merlino, James
Published 2015
McGraw-Hill
Call Number:
RA971.35
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2
Engineering Solutions to America's Healthcare Challenges
by
Burge, Ryan
Published 2014
Productivity Press
Call Number:
RA410.53
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3
International examples of Lean in healthcare : case studies of best practices
Published 2022
Productivity Press
Call Number:
RA425
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