Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior

by Patterson, Kerry, Grenny, Joseph, Maxfield, David G., McMillan, Ron
Published 2014

Crucial conversations : tools for talking when stakes are high

by Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al
Published 2011

Crucial conversations

by Grenny, Joseph, Patterson, Kerry, McMillan, Ron, Switzler, Al
Published 2022

Crucial conversations : tools for talking when stakes are high

by Grenny, Joseph, Patterson, Kerry, McMillan, Ron, Switzler, Al
Published 2022